How to protect your account:

• Never reveal your Username and password in an email. DubaiPropertyAuctions will never ask for sensitive information of this nature via email.
• Keep your password in a safe place
• Never give your password to another person
• Change your password every 30-60 days
• Choose a password that uses a random combination of both numerals and letters
• Use different passwords for the various online accounts you use (email, PayPal, etc).
• Keep your virus alert software up-to-date, and check your system often for problems.
• Use a firewall if you have a high-speed internet connection.
• Avoid easy-to-guess passwords.

Click on the links below to see what you should do if these scenarios arise:

• Someone has changed or attempted to change the email address on your account without your authorization.  
• Your password and/or password hint was changed without your authorization.  
• There are properties listed on your account that you did not post.  
• There are bids made from your account that you did not place.  
• Someone requested a Forgot Your Password email for your account.  

If you received a confirmation that your email address has been changed, first check with all family members or business associates authorized to use your account.

If you feel the change was indeed unauthorized, please try to sign in to your account, and change your email address.

If you are not able to make the change, please contact DubaiPropertyAuctions

Your password and/or password hint was changed without your authorization.

If you received a confirmation that your password or password hint question has been changed, first check with all family members or business associates authorized to use your account.

If your password has been changed, please proceed to your password hint question. If you are able to access your password hint question, change your password immediately.

If your password hint question has been changed and you are also not able to access your password, please contact DubaiPropertyAuctions

There are properties listed on your account that you did not post.

If you notice properties on your account that you did not list, first check with all family members or business associates authorized to use your account.

If the listings were placed in error or were unauthorized, please sign in to your account and end the listings early.

If you are unable to end the listings, or the listings have already closed, please contact DubaiPropertyAuctions

Note:
DubaiPropertyAuctions will evaluate unauthorized listings to determine if fees should be credited.

There are bids made from your account that you did not place.

If you notice bids on your account that you did not place, first check with all family members or business associates authorized to use the account.

If the bids were placed without your authorization, please sign in to your account and immediately change your password.

In the event that you are unable to sign in to your account via your password, contact DubaiPropertyAuctions

If the listing has already ended, and you were the high bidder, please contact us and explain what occurred.

Someone requested a Forgot Your Password email for your account.

If you did not request this change, you can safely ignore the email you received. We send it as a security precaution when someone uses the "Forgot Your Password?" feature. The only way a password can be changed is if the email you received is actually accessed and the instructions followed. The email you received is generated when someone uses the Forgot Your Password feature.

When a Username is entered, a notice is sent to the email address registered to that account with instructions about changing the password. If you received this email unexpectedly, it is probably because someone else mistyped his or her own Username or your ID was mistakenly entered for some other reason. You may also want to check with friends or family members to see if they made the request.

In the interest of security, it is a good idea to change your password every 30 to 60 days.

Related Help Topics: Your DPA Account Overview Changing Your Password Notification Preferences Member Rating System